1. Introduction
At Dyotha Essentials, your privacy is a priority. This policy outlines how we collect, process, and protect your personal information while you interact with our Ayurvedic e-commerce platform — whether as a customer, seller, or site visitor.
2. Information We Collect
We may collect the following types of data:
Customer data: name, email, phone number, shipping address, order details
Seller data: GSTIN, FSSAI/AYUSH license details, bank information
Device/browser data: IP address, session logs, cookies, usage analytics
3. How We Use This Information
We use personal data to:
Fulfill and ship orders via our sellers and shipment gateway
Enable secure checkout via our payment gateway
Support account creation, login, and customer service
Analyze platform performance and optimize user experience
Comply with regulatory obligations (GST, FSSAI, AYUSH licensing)
4. Information Sharing & Third Parties
Your data may be shared with:
Sellers, to fulfill your orders
Our shipment and payment gateway partners
Technical vendors supporting analytics or fraud prevention
Law enforcement or regulatory bodies upon valid request
We do not sell or rent your personal data to advertisers or unaffiliated third parties.
5. Cookies & Tracking Tools
We use cookies to:
Maintain cart and login sessions
Personalize content and language preferences
Monitor traffic and user engagement via analytics tools
You can manage cookies in your browser settings. For full details, see our Cookie Policy.
6. Marketing Communication
With your consent, Dyotha Essentials may send updates or promotional offers. You may opt out at any time via:
“Unsubscribe” links in our emails
Account dashboard preferences
7. Data Security & Storage
We follow reasonable security practices, including:
PCI-DSS compliance for payment transactions
Access controls and data encryption where applicable
Retention only as long as necessary for service or regulatory purposes
8. Your Rights
You have the right to:
Access or correct your data
Request deletion of your account and related information
Withdraw consent for marketing or data processing
Contact our Data Protection Team at [email protected]
We aim to respond within 7 business days.
9. Policy Updates
We may update this policy periodically to reflect changes in technology, law, or business practices. Significant changes will be communicated via the website or email notifications.
Contact Us
For privacy concerns or data requests:
Data Protection Team
Email: [email protected]
